Refund & Cancellation Policy

Digital Content & Subscriptions

By purchasing or subscribing to The Magic Travel Genie, you acknowledge that access to the digital service begins immediately after payment.

The service consists of digital content generated by artificial intelligence and delivered instantly through the platform.

When Refunds May Apply

Refunds may be considered in the following situations:

• If you have not accessed your account or used any part of the service within 14 days of purchase
• If the service is defective or unavailable due to our error

In such cases, you may be entitled to a repair, replacement, or refund in accordance with the Consumer Rights Act 2015.

Refunds are assessed on a case-by-case basis and may be refused if the service has already been accessed or used.

Subscription Cancellation

Because billing is managed by Lemon Squeezy, you can cancel your Genie+ subscription at any time using the billing management link provided by Lemon Squeezy in your purchase confirmation email, or by contacting us at info@themagictravelgenie.com.

Cancelling stops future renewal, and your premium subscription access continues until the end of the paid billing period.

Cancellation does not automatically entitle you to a refund for the current billing period. The Trip Pass is not a subscription and does not renew.

Our Paid Products

The Magic Travel Genie offers a free tier alongside the following paid products:

Genie+ Premium, a recurring subscription, available monthly (currently £7.99 per month) or annually (currently £64.99 per year).

The Trip Pass, a one-off purchase (currently £9.99) that permanently applies the available premium features to one specific itinerary. It is not a subscription and does not renew.

Third-Party Bookings

We do not process travel bookings directly.

Any bookings made through affiliate links on our platform are subject to the refund and cancellation policies of the respective third-party providers, such as airlines, hotels, or activity providers.

You should contact the provider directly regarding refunds for those services.

How to Request a Refund

To request a refund where applicable:

We aim to respond within 5 business days.

If a refund is approved, it will be processed within 14 days to the original payment method.

Policy Misuse

We reserve the right to refuse refund requests where we reasonably believe the refund policy is being abused or misused.